Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use Di Sheynkeyt Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this Di Sheynkeyt Online Store and to any purchases you make through Di Sheynkeyt Online Store. In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Opulence and More Limited (“Di Sheynkeyt”, “we” or “us”), whose registered office is at West Silvertown, London, E16 2UH, United Kingdom. Please address any complaints, queries or correspondence regarding these conditions or Di Sheynkeyt Online Store, to the contacts as listed in our contact us page. This site is operated by Opulence and More Limited (registered number 16434574, VAT number GB 492358854) from its registered address at West Silvertown, London, E16 2UH, UK.
Eligibility to order criteria: You may only purchase products from Di Sheynkeyt Online Store: • Available for sale and details of which appear on Di Sheynkeyt Online Store; • For delivery to England, Wales, Scotland and Northern Ireland (Excluding PO box addresses) and • For personal use, either by yourself or by your intended recipient(s) of the products. Di Sheynkeyt reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Di Sheynkeyt. Details of the products available for purchase (including their price) are set out on Di Sheynkeyt Online Store. Di Sheynkeyt takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Di Sheynkeyt online store are correct at the time when the relevant information is placed onto Di Sheynkeyt online store. Although every effort is made to keep Di Sheynkeyt Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.
• Once you have selected the products you wish to order, navigated through the checkout process and clicked on the ‘Submit Order’ button on the cart page. • Once you have clicked on the ‘Submit Order’ button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further. • Di Sheynkeyt will e-mail you to confirm your product order has been received. • Di Sheynkeyt will e-mail you again to confirm that the products you have ordered are being shipped to you. • We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Di Sheynkeyt only upon those products being shipped to you, as detailed in the dispatch confirmation e-mail. • Di Sheynkeyt may refuse or be unable to process your order if: a) The product you ordered is discontinued or no longer available. b) Your credit card does not give authorisation for the payment of the purchase price c) You do not meet the eligibility to order criteria set out above. d) You want to ship to a freight forwarding company address for example Self Storage, Address Pal and Storage Wizard as they are unable to accept delivery. e) Di Sheynkeyt will not be liable to you for any loss or damage directly or indirectly resulting from such refusal or inability to process your order. f) You contravene the Bulk Ordering Policy (see below)
Di Sheynkeyt's retail sales policy towards bulk ordering is such that we will only sell to genuine Consumers. This covers all markets, branded stores, outlets, shop-in-shop locations, websites and platforms (in short "Points of Sale", whether online or bricks & mortar). Unauthorised third party traders, posing as Consumers, to purchase Di Sheynkeyt merchandise in bulk for commercial re-sale through unauthorised channels may be blocked or subsequently have their order cancelled. • We may only allow 10x per given SKU per transaction • We may only allow a maximum of 50 SKUs per transaction • We may only allow a maximum of £500 per week per purchaser, or per payment method This policy may be adjusted as required at any time.
1) Order Cancellation and Returns You are entitled to cancel your order if you change your mind, provided that you exercise your right no longer than 28 days after the day on which you receive the goods or services. This doesn't affect or limit your statutory rights if goods are faulty or not as described. When returning goods as part of an order cancellation, we will refund: • the full purchase price • the delivery charges (the cost for initial delivery to you) Important note: If you choose to cancel your order you will be expected to return the goods in your order to us in the same condition in which you received them. • This is important for lipsticks and any other products which are not suitable for return due to health protection or hygiene. If such products are unsealed or opened by a customer, you will not be able to cancel the order for health protection purposes. This does not apply if the goods are unsealed when you receive them. • This includes goods which may have been sent to you for free as part of a gift promotion. These must also be returned to us for us to process your full order refund. Except where goods are faulty, Di Sheynkeyt will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. You will need to send the goods back to Di Sheynkeyt within 14 days after the day on which you cancelled your order (we do not need to receive them within 14 days; you just need to have sent them off to us within that time). 2) Damaged Or Faulty Products and Incorrect Orders You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund: • Full Purchase Price • Delivery Charges (the cost for initial delivery to you) • Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost When exchanging damaged, faulty or incorrect orders we will: • Dispatch replacement items to you free of charge • Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost We are under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights. The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality, if the products you buy are faulty then you may be entitled to a refund or replacement. 3) How To Return Your Goods You may return goods purchased on Di Sheynkeyt Online store by contacting the UK Customer Care Center by email, phone or post. Returning to a Di Sheynkeyt UK store is not currently possible. The following information will be required when returning your goods: • Confirmation Email containing your Transaction Reference Number • Delivery Documentation containing your Delivery Number, with the following sections completed: 1. List and description of goods to be returned 2. Reason given for returning goods • If returning goods by post to the UK Online Care Centre please also include: 1. Completed Returns Form 2. Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods (this does not apply for returns by post to the UK Online Care Centre for change of mind). If you are returning the goods by post to the UK Online Care Centre please note: • It may take up to 7 days for your parcel to reach us • Returned items will be processed within two (2) working days of receipt • Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit • You are advised to use a carrier that offers both traceability and insurance to ensure that the returned good will arrive back with us to enable us to process the return. 5) How To Contact Us Our contact details can be found on our contact us page. 6) Liability The Products are supplied for domestic and private use only. OAM shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business. You must follow any instructions we may give you in relation to the safe use or storage of the Products. Subject to applicable law, we will not be responsible for any damage to the Products which is caused by your failure to follow these instructions. There are certain responsibilities which Di Sheynkeyt cannot exclude by law and nothing in these Terms and Conditions of Sale limits or attempt to limit our to you: • for death or personal injury resulting from negligence. • Fraud • Any responsibilities that cannot be excluded by the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Di Sheynkeyt reserves the right to: • Modify or withdraw, temporarily or permanently, Di Sheynkeyt Online Store (or any part thereof, including product images or concerning the availability of products) with or without notice to you; Di Sheynkeyt shall not be liable to you or any third party for any such modification or withdrawal; and/or • Change the Conditions from time to time, and your continued use of Di Sheynkeyt Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using Di Sheynkeyt Online Store. • If Di Sheynkeyt should change these Conditions, your order will be subject to the Terms and Conditions that were in force at the Date and time of you placing your order. Copies of the applicable past T&C are available by email from sales@disheynkeyt.com. • Post purchase assistance - you may also contact the Customer Care Centre by sending an email to the above email address if you have any queries or concerns regarding your purchase.
Di Sheynkeyt is fully committed to the responsible collection, use, and care of the Personal Data of individuals. This Cookie Policy (“Policy”) describes the different categories of cookies or similar technologies (“Cookies”) that may be used in connection with Di Sheynkeyt site or application you are accessing (“Site/Application”) and how you can manage them. Please note that, to the extent information collected through cookies constitutes Personal Data, we process such Data according to our Privacy Policy. If you have a query about how your Personal Data is being used, you can contact the data controller through the Data Protection Officer (DPO) team here. We use cookies on our Site/Application, which amongst other things, help us to improve your experience of our Site/Application and to ensure that it performs as you expect it to.
Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites/applications that you visit.
• First-party cookies: When you visit our Site/Application, it asks your browser to store cookies on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us. • Third-party cookies: We also have cookies on our Site/Application that are set by third parties. These are cookies from a domain different than the domain of our Site/Application you are visiting. We use these third-party cookies for our advertising and marketing efforts.
The length of time that a cookie remains on your device depends on whether it is a “session” or “persistent” cookie. • Session cookies last until you stop browsing. These are created temporarily. Once you close the browser, all session cookies are deleted. • Persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the following section on how to manage cookies and for more information on removing them before they expire.
• We must get your consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you or the applicable laws allow otherwise. The cookies do not store any info that could personally identify you. When these cookies collect Personal Data, the lawful basis for such processing is our legitimate business interests, according to the applicable laws. • You can refuse or accept cookies from our Site/Application and set your cookie preferences when you first arrive at our Site/Application or change them at any time by clicking the ‘Manage my cookie preferences’ button below. • Alternatively, you can use the cookies settings on your browser. Relevant information on browser settings can be also found on your browser provider's website via your help screen or you may wish to refer to the following site, which is not affiliated with us, for information on commonly used browsers. • Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Please be aware that when you withhold your consent, this does not automatically delete any cookies that are already on your device pursuant to your previous consent. You will need to delete these cookies manually by following the instructions on your web browser and/or device. Contact us: Di Sheynkeyt may amend this Policy from time to time. Please observe the date at the end of this page to see when this Policy was last revised. Changes to this Policy will be effective when we make available the revised version to our Site/Application. Please direct all questions, comments or, requests regarding this Policy to the DPO team here.
